top of page

Frequently Asked Questions and Answers

  • How do I book a coaching session?
    All sessions can be booked and paid for online using the live online booking facility. To book an initial consultation or session, please click here.
  • What's Your Cancellation Policy?
    Please ensure that you carefully read the Terms and Conditions and the Privacy Policy available at the checkout before making any bookings, which contain details of the cancellation policy. All sessions can be rescheduled or refunded 48 hours before the session start time. No refunds are available for sessions cancelled 24 to 48 hours before the session start time. However, the session can be rescheduled at a mutually convenient time. Sessions cancelled 24 hours or less before the session start time cannot be rescheduled or refunded. Only one FREE discovery call per individual.
  • Do I have to pay in advance?
    Yes, all sessions must be paid for in advance at the time of booking to secure the session. You will be emailed a copy of your booking, and the Terms and Conditions, along with your meeting Zoom link.
  • What payment methods do you accept?
    You have the choice at checkout of paying by credit/debit card, PayPal or Klarna, subject to terms and conditions.
  • Are you a financial lender?
    Reflections is not a lender. Reflections Career Coaching acts as an introducer and not a lender of unregulated credit products provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status; terms and conditions apply. ​ Klarna's [Pay in 3 instalments] [and] [Pay in 30 days] credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+. Please spend responsibly borrowing beyond your means could seriously affect your financial status; please ensure you can afford to make your repayments on time and by their due date. For more terms & conditions, see: ​
  • How do I book my 20-minute free discovery Zoom call, and what's involved?
    The 20-minute discovery call can be booked online here. The call is an opportunity to ask any questions you may have and check that we are an excellent coaching/mentoring match. Please note that you will not be offered another free consultation if you fail to attend the free consultation or let me know that you are not attending/wish to cancel.
  • Are my sessions kept confidential?
    Yes, all sessions are kept confidential unless I believe you are at risk of harm to yourself or others, or I am required to disclose any details by Law. I take notes during the sessions, but these will be for my use only to track your progress and are kept in a secure location.
  • What happens if I turn up late to a session?
    It is essential that you arrive on time for all sessions. If you happen to be late, you will receive only the remaining time left for that session. Unfortunately, I cannot give you any extra time due to the next scheduled client.
  • Where does the coaching take place?
    Coaching takes place online via Zoom or Teams, or by phone. The type of coaching you prefer can be chosen at the initial consultation or at the time of booking. Please also see further details here.
  • How do I know if coaching is for me?
    Coaching is for anyone feeling unfulfilled or needing help and guidance to reach their full potential. The key, with any reason is that you must be willing and ready to take action and implement the changes. If you are prepared to put in the work and want to achieve your full potential, now is the perfect time for coaching. Coaching does not diagnose or treat mental health disorders. The client’s responsibility is to manage their own mental health, including obtaining necessary exams and ongoing professional support as needed. Coaching should supplement such a support system and not act as a replacement for it.
  • Where can I see any previous client reviews?
    Please see some of my 5* Star reviews on Google, or alternatively you can read all my success stories here.
  • Do you work with businesses?
    I work with businesses of all sizes to help employees find their ideal career paths and develop the skills necessary to achieve their professional goals. I provide personalized, one-on-one coaching sessions and group workshops to help businesses create a career growth and development culture.
bottom of page